NC Compliance – Case Study
Creating functionality and excellent customer service
NC Compliance Ltd, based in Cannock, are a well-resourced and established electrical, heating and air conditioning contracting company serving commercial and industrial clients across the UK. From testing, maintenance, call outs and repairs the company listens to its client’s challenges with contractors and ensures that excellent tailored customer service is delivered. The company strives for the longevity of their customer relationships as well as caring for its workforce.
Not a company to rest on its laurels NC Compliance Ltd are constantly looking for ways in which to improve its customer service delivery. Subsequently senior management sought a professional website that had the functionality to generate online quotes and promoted their extended payments terms. The website also needed to host reports so that customers could access in ‘record time’
Taking the brief, Darren Langley Web Design designed a website fit for purpose creating the professional image that NC Compliance sought. The website was able to generate online quotations for all of their services which could be managed by staff to ensure that the pricing reflected their individual bespoke needs. A login area was also incorporated enabling customers to access their reports which could be uploaded within 24 hours with the addition of an automated email to the end customer. News, gallery and video was also added via the WordPress site with a separate blog that was integrated to benefit SEO rankings.
Over 100 customer accounts can now be easily accessed and 800 quotes have been generated automatically reducing the admin support in the back office offering a more efficient and professional service. NC Compliance Ltd now have a competitive edge when it comes to offering a flexible, efficient and effective service all at the touch of a button.