We offer Aftercare Support Plans to ensure your website stays up-to-date, fresh and, most importantly, is available online without restriction.
Aftercare includes time, every month, to help keep your business’ website updated or to advise and technical services such, as web hosting, and security features for your website.
| Base Aftercare Plan | Prestige Aftercare Plan | |
|---|---|---|
| Monthly Support Tasks | 1-2 tasks per month | Up to 8 tasks per month |
| Support Methods | Web & Email | Web, Email, WhatsApp/Text or Telephone. Plus quarterly face-to-face |
| Turnaround Times (how soon after submitting a task can you expect it to be reviewed and actioned) | Typically within 5 working days Urgent response available * | Typically within 2 working days Urgent response available * |
| Web Hosting (with unlimited web server space and download bandwidth, managed for you) | Managed Web Hosting | Managed Web Hosting |
| SSL Secure Server Certificates (great for SEO and security by encrypted data sent through the website) | Standard Secure Server Certificate (SSL) | Standard Secure Server Certificate (SSL) |
| Website Back-ups | Weekly Website Backups | Daily Website Backups |
| Website Restore (your website is restored from a back-up quickly if anything goes wrong) | Included | Included |
| POP3 Email Accounts (with 10GB capacity inboxes) | 10x Email Inboxes | Unlimited Email Inboxes |
| Domain Name | Includes 1x Domain Name | Included up to 2x Domain Names |
| Security Monitoring | Weekly Malware & Virus Scanning | Daily Malware & Virus Scanning |
| WordPress Software & Plug-in Updates | Monthly updates included | |
| Extended Warranty (if any bugs or errors occur, these can be fixed, without affecting your Monthly Support Tasks quota) | Included | |
| Uptime Monitoring (on-going monitoring of your website to minimise downtime) | Included |
Monthly Support Tasks are time, each month, that can be used to update the content or, sometimes, functionality of your website, such as updating text content or blogs, photos or a picture gallery or adding new pages to your website. Essential for updating content to keep your website fresh and active.
Unused Monthly Support Tasks do not roll over they are for the duration of that month only, after which they are replaced by the next month’s quota.
Payment is made each month (or year for annual Managed Web Hosting Plan) via Direct Debit only. We will send you a very simple form to fill out to get you started with your plan.
Hosting and Aftercare plans operate as one plan per website so if you had two website with us, it would require two plans.
Yes, you can upgrade from Hosting to Base or to Prestige and downgrade too, however there is a minimum of three months between package changes and only two package changes allowed within as 12 month period.
Once you sign up to Hosting or Aftercare you would be agreeing to 12 months service after which you can cancel your plan if you no longer require hosting or Aftercare from us.
You can cancel at any time after the initial 12 months, we request 30 days’ notice via email. Also note that web hosting, domain name and secure server certificate fees may become due after the end of an Aftercare Plan.
If you have any questions regarding Hosting and Aftercare Plans please contact us.